At RankLens ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Information You Provide
- Account information: Name, email address, and password when you create an account
- Payment information: Billing details processed through Stripe (we do not store credit card numbers)
- URLs submitted: Website URLs you submit for SEO audit analysis
- Communications: Information you provide when contacting support
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, and actions taken within the Service
- Device information: Browser type, operating system, device type, and screen resolution
- Log data: IP address, access times, referring URLs, and pages viewed
- Cookies: We use essential cookies for authentication and preferences, and analytics cookies to improve the Service
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service
- Process your transactions and send related information
- Generate SEO audit reports for the URLs you submit
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage trends to improve the Service
- Detect, prevent, and address fraud, abuse, and technical issues
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: With third-party vendors who assist in operating the Service (e.g., Stripe for payments, hosting providers)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly authorize sharing
4. Data Security
We implement industry-standard security measures to protect your information, including:
- 256-bit SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:
- Account data: Retained until you delete your account
- Reports: Stored for 12 months from generation date
- Transaction records: Retained for 7 years for tax and legal compliance
- Usage logs: Retained for 90 days
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request a machine-readable copy of your data
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
To exercise any of these rights, contact us at privacy@ranklens.com.
7. Cookies
We use the following types of cookies:
- Essential cookies: Required for the Service to function (authentication, security)
- Analytics cookies: Help us understand how you use the Service to improve it
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the Service.
8. Third-Party Services
Our Service integrates with third-party services that have their own privacy policies:
- Stripe: Payment processing
- Google Analytics: Usage analytics
We encourage you to review the privacy policies of these services.
9. Children's Privacy
The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: privacy@ranklens.com
RankLens, Inc.