Refund Policy

At RankLens, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases, including single reports, bulk packs, and membership plans. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your purchase date.

2. Pay-Per-Report Refunds

2.1 Single Reports

If you purchased a single report and are not satisfied with the quality or accuracy of the report, you may request a full refund within 30 days of purchase.

2.2 Bulk Packs (Buyer Pack & Agency Pack)

Bulk pack purchases are eligible for a full refund within 30 days of purchase if:

• You have used fewer than 3 report credits from the pack
• You are not satisfied with the quality of the reports generated

If you have used 3 or more credits, we will issue a partial refund for the unused portion of the pack, calculated at the single-report rate ($4.99 per used credit).

3. Membership Refunds

3.1 First Month

If you are on your first month of a membership plan, you may request a full refund within 30 days of your initial subscription date, regardless of the number of reports generated.

3.2 Subsequent Months

For subsequent billing cycles, refunds are handled as follows:

• Requests made within 7 days of a billing cycle renewal are eligible for a full refund of that cycle
• Requests made after 7 days will be handled on a case-by-case basis
• You may cancel your membership at any time to prevent future charges

3.3 Cancellation vs. Refund

Cancelling your membership stops future billing but does not automatically trigger a refund. If you wish to receive a refund, you must submit a refund request separately.

4. How to Request a Refund

To request a refund, please contact our support team using one of the following methods:

• Email: support@ranklens.com with subject line "Refund Request"
• Support dashboard: Submit a ticket through your account dashboard

Please include the following information in your request:

• Your account email address
• Order or transaction ID
• Reason for the refund request
• Date of purchase

5. Refund Processing

• Review time: We review all refund requests within 2 business days
• Processing time: Approved refunds are processed within 5-10 business days
• Refund method: Refunds are issued to the original payment method used for the purchase
• Currency: Refunds are issued in US Dollars, the same currency as the original charge

6. Non-Refundable Situations

Refunds may not be granted in the following situations:

• Requests made more than 30 days after the purchase date (for first-time purchases)
• Evidence of abuse or fraudulent use of the refund policy
• Accounts that have been terminated for violation of our Terms of Service
• Multiple refund requests from the same user for the same type of product

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks incur fees that increase costs for all users. We are committed to resolving any issues fairly and promptly through our support channels.

If a chargeback is filed, we reserve the right to suspend the associated account until the dispute is resolved.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase applies to that transaction.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@ranklens.com
RankLens, Inc.